1) Use a live instructor. Adults learn best by doing, practicing, and experiencing. Effective instructors customize their programs to meet peoples needs, provide counsel on individual challenges, and respond to questions. Videos, CDs, and E-learning are seldom effective for primary learning. Since the greatest cost of learning is the payroll cost of the participants, you want to make sure the program delivers results.

2) Hire external experts. They can speak candidly about crucial issues related to complex work skills. They are free of prior encounters with your staff. And they bring a fresh, outside perspective based on a worldwide view (instead of an internal one). Those who specialize in one skill area have developed extensive knowledge. Ideally, choose one who has written books or published articles.

3) Include accountability. Work with the instructor to develop a review and reminder process. Plan follow-up sessions to check on progress applying new techniques. Ask your staff to select one change that they plan to make and describe how they will apply it. Then monitor the application of changes being made. Include learning as a dimension in performance reviews.

4) Support learning. If youre the boss, set an example of active learning. Attend the workshop. Then use what you learned. Encourage others to apply the new skills and reward those who make a special effort to do so. Also, recommend articles, books, and other materials that support the training program. Create a work culture that recognizes learning as the key to excellence.

5) Buy smart. Match the type of program with desired skills. Use employees for proprietary operations, routine procedures, and high volume (more than 50 sessions/year) tutorials. Select programs that teach skills required to meet company goals. Buy programs that show practical techniques (instead of facts and trivia) delivered by experts who use what they teach.

Steve Kaye

Steve Kaye helps leaders hold effective meetings. He is an Certified Professional Facilitator (with the International Association of Facilitators), author, and speaker.

Since 1992 his innovative workshops have informed and inspired people nationwide. Clients include Avery Dennison, IBM, and Unocal.

His workshop topics include:

* One Great Meeting - How to plan and conduct meetings that produce results others will support

* The Human Side of Communication - How to win trust, earn respect, and establish rapport

* Winning Words - How to design and deliver presentations that inspire and impress people

* Behavior Styles - How to get along with others

As a meeting facilitator, he helps people obtain results that they could not obtain by working on their own. Read about examples on his web site.

He is the author of:

* The Manager's Pocket Guide to Effective Meetings

* Meetings in an Hour or Less

* 117 Tips for Effective Meetings

With a Ph.D. in chemical engineering and 20 years of experience working for major corporations, Steve specializes in working with engineers, scientists, and high tech professionals.

Call 714-528-1300 or visit his web site for over 130 pages of information (including program details, client guides, FAQs, cartoons, and more).